Creative Problem Solving & Decision Making

Critical thinking – the application of scientific methods and logical reasoning to problems and decisions – is the foundation of effective problem solving and decision making. Critical thinking enables us to avoid common obstacles, test our beliefs and assumptions, and correct distortions in our thought processes. Gain confidence in assessing problems accurately, evaluating alternative solutions, and anticipating likely risks. Learn how to use analysis, synthesis, and positive inquiry to address individual and organizational problems and develop the critical thinking skills needed in today’s turbulent times. Using case studies and situations encountered by class members, explore successful models and proven methods that are readily transferable on-the-job.

Upon completing this course, you will be able to:

  • Choose and apply appropriate problem solving and decision making processes and methods
  • Identify common obstacles to effective problem solving and decision making
  • Recognize the human variable in problem solving and decision making
  • Assess major conceptual blocks and significant situational challenges
  • Apply concepts to enhancing personal development and organizational performance
  • Explain the key elements of problem solving and decision making and the barriers associated with them

Training Program Outline


  • What is a Problem? Steps in Defining a Problem
  • The problem-solving/decision-making cycle
  • Your decision-making style

An Introduction to Critical Thinking

  • What is critical thinking?
  • Why do we need critical thinking?

Factors which influence our natural decision-making
Problem Analysis and Decision Making Best Practices

  • Understanding Reality
  • What’s the Real Purpose? Whose Problem Is It? What Relationships? Define the
    Root Cause? What’s My Plan?